Delivery Informations

At Kinetic Artworks by steven Frank, we aim to provide efficient and reliable shipping to ensure your products reach you promptly and in excellent condition. Below you will find all the necessary information regarding our delivery process.

1. Shipping Locations

We ship to the European Union, United States, United Kingdom, Canada, Mexico, Brazil and Switzerland. Delivery times and costs may vary depending on your location. If you do not find your country listed here, please contact us at, and we will check if we can ship to you.

2. Shipping Methods and Costs

We offer several shipping options to cater to your needs:

For destinations outside the EU:

  • FedEx International Priority: Estimated delivery time is 2-4 business days.
  • FedEx International Economy: Estimated delivery time is 3-7 business days.

Within the EU:

  • GLS or DPD: Estimated delivery time is 2-4 business days.

Shipping costs are calculated at checkout based on the weight of the items and the destination of your order. Please note that these shipping times are estimated, and while we make every effort to meet them, we cannot guarantee delivery within the specified timeframe.

3. Order Processing Time

Orders are typically processed within 1-3 business days. You will receive a confirmation email with your tracking information once your order has been shipped.

4. Delivery Times

Delivery times are estimates and may vary due to external factors such as customs delays, holidays, or carrier delays. We strive to meet the delivery estimates, but we cannot guarantee exact delivery dates. We are not liable for any delays in shipping.

5. Customs and Import Duties

For orders shipped outside the European Union, import duties, taxes, and customs fees may apply. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost. Please check with your country’s customs office to determine any additional costs before making a purchase.

6. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your delivery on the carrier’s website. If you encounter any issues with tracking your order, please contact us at

7. Lost or Delayed Packages

While we strive to ensure timely delivery, we are not responsible for delays caused by customs, postal services, or any other factors beyond our control. If your package is lost or significantly delayed, please contact us for assistance.

8. Incorrect Shipping Information

Please ensure that your shipping information is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error in your shipping information, please contact us immediately at

9. Damaged or Missing Items

If your order arrives damaged or items are missing, please contact us within 14 days of receiving your order. Provide your order number, photos of the damaged items, and any other relevant information. We will work with you to resolve the issue promptly.

10. Contact Us

If you have any questions or need further assistance with your order, please contact us: contact us at

Payments Methods

At Kinetic Artworks by Steven Frank, we offer convenient and secure payment options to ensure a smooth checkout experience for our customers. We use Stripe for processing payments, allowing you to pay using various methods including Apple Pay, Google Pay, and Credit/Debit Cards. Additionally, we also accept payments through PayPal.

1. Stripe

We have integrated Stripe, a trusted payment gateway, to facilitate secure transactions on our website. Stripe supports a wide range of payment methods, making it convenient for you to make purchases using your preferred payment option. With Stripe, you can securely pay using:

  • Apple Pay
  • Google Pay
  • Credit Cards (Visa, Mastercard, American Express, Discover, etc.)

2. PayPal

In addition to Stripe, we also accept payments through PayPal, a globally recognized payment platform. PayPal offers a secure and seamless payment experience, allowing you to make purchases using your PayPal account or credit/debit cards.

Secure Transactions

Your security is our top priority. We use industry-standard encryption and security protocols to protect your payment information and ensure that your transactions are safe and secure.

Easy Checkout

With our streamlined checkout process, you can complete your purchase quickly and hassle-free. Simply choose your preferred payment method, enter your payment details, and complete your order with confidence.

Contact Us

If you have any questions or need assistance with payments, please don’t hesitate to contact us. We’re here to help!

Refund & Return Policy

1. Return Policy

Customers have 14 days after receiving the item to notify us if they wish to return it. Items must be returned in their original condition and packaging. To be eligible for a return, your item must be unused and in the same condition that you received it.

2. How to Initiate a Return

To initiate a return, please contact us at with your order number and the reason for your return. We will provide you instructions on how to send your item(s) back to us.

3. Return Shipping

You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost during the return shipping process.

4. Refunds

Once we receive your returned item(s), we will inspect them and notify you of the approval or rejection of your refund. If your return is approved, we will process a refund to your original method of payment within a certain amount of days, depending on your card issuer’s policies.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at